The role of today’s Executive and Administrative Professionals extends far beyond managing schedules - they are the backbone of organizational success. This one-day workshop combines self-mastery with practical digital skills.

In the morning, participants will heighten their self-awareness, strengthen emotional intelligence, and build resilience to excel under pressure. They will reflect on personal achievements, uncover barriers, and practice strategies to refine workplace communication.

The afternoon shifts towards practical application, with hands-on exploration of AI-driven productivity tools for smarter note-taking, scheduling, document handling, and collaboration.

Objective

By the end, participants will be equipped to merge personal strengths with modern technology for lasting impact.

1. Recognize personal communication styles and their influence on professional interactions.
2. Apply emotional intelligence to cultivate stronger, supportive workplace relationships.
3. Strengthen resilience and problem-solving skills to thrive in challenging situations.
4. Experiment with AI-powered tools to enhance efficiency and productivity.
5. Develop an integrated action plan that aligns mindset, communication, and technology.

Outline

Module 1: Enhancing Self-Awareness

• Practical exercise: Identify communication styles using a light behavioral model (DISC-lite / DOPE)
• Guided reflection: Successes and challenges experienced in the PA/EA role
• Group exchange: Sharing workplace concerns and recognizing key performance drivers

Module 2: Interpersonal Communication & Emotional Intelligence

• Understanding the value of Emotional Intelligence in professional effectiveness
• Building trust and emotional capital with colleagues and leaders
• Crafting language and responses that invite collaboration while avoiding common pitfalls
• Adjusting communication approaches for greater clarity and influence

Module 3: Building Resilience for Success

• Developing strategies to remain composed under pressure
• Applying a simple 3-step problem-solving method to workplace challenges
• Strengthening confidence and maintaining a forward-looking mindset

Module 4: Harnessing AI & Digital Tools for Productivity

(Hands-on activities - laptops required)
• Smarter Meeting Notes: Otter.ai with Notion AI for polished summaries & meeting minutes
• Professional Communication: Using various online tools/apps for effective drafting and refinement
• Collaboration & Design: Quick wins with Slack/MS Teams and Canva Whiteboards

Module 5: Integration & Next StepsReflection on key takeaways from personal development and tool practice

Creating an individual action plan to apply strategies back at work

Commitment sharing: How each participant will elevate their role with confidence and technology

Who should attend

Diana Rahman's Profile

Diana Rahman is an ICF-ACC certified coach, an ACTA/ACLP-certified corporate trainer, and a seasoned people development professional with over 25 years of experience in training, coaching, and professional development. She holds a Diploma in TESOL (Distinction) from the London Teacher Training College and a Diploma in Professional Image from Color Me Beautiful (USA).

She began her career in the banking industry, spending six years in a credit card centre where she gained valuable hands-on experience in client relations, customer service, and operational processes. This early exposure provided her with a strong understanding of workplace dynamics, communication challenges, and the resilience required to perform in fast-paced environments.

Over the past two decades, Diana has dedicated her career to training and coaching leaders and teams across various industries. Her areas of expertise include interpersonal communication, public speaking, conflict management, stress management, resilience, critical thinking, personal branding, social and cross-cultural etiquette, social graces and dining etiquette, psychological first aid, and mental agility. Her training programmes are highly practical, interactive, and designed to address real workplace challenges.

Diana is also a Certified Trainer in Grooming, Business Etiquette, and Dining Etiquette, focusing on professional presence, effective communication, and personal branding. She has appeared on several television programmes on Channel 5, Suria, Vasantham Central, Channel U, CNBC Asia, and Channel NewsAsia, where she shared insights on professional image and communication.

In addition, Diana is the co-founder of two companies, including a digital marketing and technology solutions agency that leverages AI systems. Her entrepreneurial experience enables her to bring practical business insights and real-world perspectives into her training and coaching.

Following her banking career, Diana spent 10 years with Jill Lowe International as an Image Consultant, where she helped professionals strengthen their personal branding, professional presence, and etiquette.

She is also a certified memory trainer and the co-author of Venus Rising: The Phoenix Awakens, an Amazon #1 Bestseller in 2022.

Diana is known for delivering highly engaging, credible, and relatable training that focuses on practical application and measurable results.